Return & Exchange Policy:
At Aangan, we strive to ensure that our customers have a satisfying shopping experience. However, we understand that there may be instances where a return or exchange is necessary. Please read our policy carefully to understand your options and responsibilities:
General Policy:
- We do not accept returns or exchanges for opened or damaged products, as they cannot be reused or resold.
- To report a damaged or defective product, please contact our customer care team within 24 hours of delivery, providing supporting images and videos to expedite resolution.
- Return and exchange requests must be submitted within 60 days from the delivery date.
Eligibility:
- Returns or exchanges are only accepted for clothing purchases made through our website.
- To be eligible, the product must be in its original condition, including packaging and accessories, with all tags intact.
- The garment must be unworn, unwashed, and unused.
Process: To initiate a return or exchange, follow these steps:
- Contact our customer service team at connect@theaangan.com to explain the reason for the return or exchange.
- Pack the product securely in the original box, including the original invoice or receipt.
- Arrange for the product to be picked up by our courier service.
- Once we receive the product and verify its condition, we will process the return or exchange accordingly.
Important Notes:
- Aangan is not liable for damages occurring after delivery, caused by negligence, improper use, or incorrect application.
- All return and exchange requests are subject to investigation and evaluation by our team.
- For any inquiries or complaints regarding refunds, returns, or exchanges, please contact us at connect@theaangan.com or call us at +91 730 360 2128. Our team will be happy to assist you.
Thank you for choosing Aangan. Your satisfaction is our priority, and we are here to ensure a seamless resolution to any issues you may encounter with your purchase.